Amazon Promise Travel & Cancellation Policy

  1. Amazon Promise Medical Outreach dates are final. However, Amazon Promise may facilitate additional dates for groups of 10 or more people who wish to work and travel together.
  2. All deposits for trip fees are due at the time of application. Deposits are non-refundable. However, deposits may be applied to another date within 12 months.
  3. Trip fees are due in full 45 days prior to the Outreach start date.Due to the impact of volunteer cancellations on the entire Promise Team, trip fees are non-refundable.
  4. Trip cancellations by Amazon Promise are very uncommon.* Amazon Promise will notify volunteers of cancellation no later than 45 days prior to the Outreach Team start date. If Amazon Promise must cancel a Team, it will fully refund trip fees or apply fees to another date within the next year, at the volunteer’s discretion.
  5. All volunteers who are accepted to accompany an Amazon Promise Medical Team must register with the U.S. Embassy or other relevant embassy in Lima, Peru. All volunteers are required to purchase medical evacuation insurance.  We use United Healthcare Global uhcsafetrip.com/.
  6. It is strongly recommended that volunteers purchase trip cancellation insurance at the time they purchase their airline tickets.
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